Last Updated: 03/09/2025
Impact PM Ltd is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://impact-pm.co.uk, contact us, or use our services.
We may collect the following types of information:
Personal Information: Name, phone number, email address, and company details (when you contact us, request a quote, or book a service).
Service Information: Details related to your enquiry, site survey, or service/maintenance requirements.
Technical Data: IP address, browser type, operating system, and pages visited (via cookies and analytics tools).
Communication Records: Emails, phone calls, and messages exchanged with our team.
We process your personal information to:
Respond to your enquiries, service requests, or bookings.
Provide installation, maintenance, and repair services.
Send quotes, invoices, and service agreements.
Improve our website, services, and customer experience.
Meet legal and regulatory obligations (e.g., F-Gas compliance).
Send updates or marketing information (only if you consent).
We process your data under the following legal grounds:
Contract – to provide the services you request.
Legal Obligation – to comply with UK regulations and safety requirements.
Legitimate Interests – to improve services and manage client relationships.
Consent – where required for marketing communications or use of non-essential cookies.
We do not sell your personal data. However, we may share information with:
Trusted third-party contractors and service providers (only where necessary to deliver services).
IT and hosting providers who help us run our website and systems securely.
Legal, regulatory, or safety authorities, if required by law.
We keep your personal data only for as long as necessary:
Service records, invoices, and contracts: kept for 6 years (for legal and tax purposes).
Enquiries: typically kept for 12 months, unless you become a client.
Marketing data: kept until you unsubscribe or request deletion.
Our website may use cookies and similar technologies to:
Ensure functionality of the site.
Analyse website traffic and improve performance.
Provide a smoother browsing experience.
You can adjust cookie preferences via your browser settings.
We take appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access. Only authorised staff and contractors have access to client data.
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (where applicable).
Restrict or object to certain processing activities.
Withdraw consent for marketing communications at any time.
To exercise your rights, please contact us using the details below.
If you have questions about this Privacy Policy or your personal data, please contact us:
Impact PM Ltd
Kingfisher House, 21-23 Elmfield Road, Bromley, Kent, BR1 1LT
Tel: 0203 968 4189
Email: info@impact-pm.co.uk
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Any updates will be published on this page with a new date 03/09/2025.
Impact PM
We offer a full range of air conditioning services including; emergency air conditioning repairs, office air conditioning installation and air conditioning maintenance.
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